Our manufacturer is located in the United States.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. The fees will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
Returns, Refunds, Exchanges
We only replace items if they are defective or damaged. If you have received a defective or damaged item, send us an email at firstname.lastname@example.org with a picture of the product, the product receipt, and the original packaging. Once reviewed and accepted, we will send a replacement or refund depending on the circumstances.